Privacy Policy for OmniaWine

Last updated: April 22, 2025 

1. Introduction

Welcome to OmniaWine’s Privacy Policy. OmniaWine (“we,” “our,” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

This policy applies to all users of our website and services globally. By using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us 

We collect personal information that you voluntarily provide to us when you:

• Contact us for our wine consultancy services
• Book wine experiences, dinners, or winery trips
• Subscribe to our communications
• Make purchases through our website

This information includes:

• Name and surname
• Email address
• Mobile phone number
• Payment information (processed securely via Stripe)
• Service preferences and requirements
• Marketing preferences and consent

We do not knowingly collect personal information from individuals under the legal drinking age in your country of residence. If we become aware that we have collected data from someone underage, we will delete it promptly.

2.2 Information Automatically Collected

When you browse our website, we automatically collect limited technical data including:

• IP address
• Browser type and version
• Pages visited and time spent
• Device and operating system
• Website interactions (e.g. clicks, scrolls)

We do not currently offer login or account features, so we do not collect credentials or profile information.

3. How We Use Your Information

3.1 Legal Basis for Processing

We process your personal information under the following legal bases:

• Contract: When necessary to deliver our services or fulfill a booking
• Consent: When you subscribe to our newsletter or marketing communications
• Legitimate interest: To improve our services, manage our business operations, and analyze web traffic

3.2 Purposes

We use your data to:

• Deliver wine consultancy services to hospitality clients
• Create and manage bespoke wine portfolios and collections for private clients
• Organize and confirm bookings for wine experiences, dinners, and winery trips
• Process and fulfill fine wine purchases
• Communicate with you about services, updates, or inquiries
• Send newsletters and promotional communications (with your consent)
• Improve our website and user experience
• Comply with legal and tax obligations

4. Payment Information

All payments are processed through Stripe, a PCI DSS-compliant payment provider. We do not store or have access to your full credit card details. Stripe’s own privacy policy governs how your payment data is processed.

5. Sharing of Personal Information

We do not sell or rent your personal data. We may share your data only when necessary:

• With Stripe to process payments
• With Mailchimp to manage email communications and newsletters
• With service providers or contractors under confidentiality agreements (e.g. IT support, web hosting)
• With your explicit consent
• When required by law or to respond to legal obligations
• To protect our rights, property, and safety

If we begin working with additional third-party partners, we will update this section accordingly.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and measure site performance. This includes:

• Essential cookies: Necessary for website functionality
• Analytical cookies: Used to track usage (e.g., WordPress, and potentially Google Analytics in future)

We do not currently use any advertising cookies.

You can manage cookie preferences through your browser settings. If you disable cookies, some features of the site may not function as intended.

7. International Data Transfers

As OmniaWine serves clients across the UK, Europe, and internationally, your data may be transferred and processed outside your country of residence. Where applicable, we implement appropriate safeguards to comply with UK GDPR, EU GDPR, and other relevant privacy laws, including the use of Standard Contractual Clauses and data processing agreements.

8. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data, including:

• Secure SSL encryption on our website
• Payment processing via PCI-compliant providers
• Access control and data minimization practices
• Secure cloud-based systems with limited access

However, please note that no method of internet transmission is entirely secure.

9. Your Rights

Under the UK GDPR and similar laws, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data
• Object to processing, including for marketing
• Request restriction of processing
• Request data portability
• Withdraw consent at any time

You can exercise these rights by contacting us at the details below. You may unsubscribe from newsletters at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

We aim to respond to all valid requests within 30 days.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Transaction data: Up to 6 years (for legal and tax compliance)
• Email marketing and contact details: Until you unsubscribe or request deletion
• Booking and inquiry data: As long as needed for follow-up or service delivery

When no longer needed, data will be securely deleted or anonymized.

11. Children’s Privacy

Our services are intended only for individuals of legal drinking age in their country of residence. We do not knowingly collect or process personal data from individuals under 18. If we discover such data has been provided, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will post the updated policy on our website and update the “Last updated” date. If significant changes are made, we may notify you via email or other means.

13. Contact Us

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